The United States Postal Service is having a great many problems lately. Covid-19, funding disputes, and other challenges have hampered its ability to deliver packages in a timely manner. We have had several of our packages take upwards of a month to get to their destinations.
Those of you who are anxiously awaiting their items, right now the only advice we have is this:
So far, the vast majority of packages are getting to their destinations, if slowly. So, please wait.
We are working on some ways to expedite deliveries, but there is only so much we can do.
As always, if you have a problem with a package, PLEASE CONTACT US AND GIVE US A CHANCE TO HELP YOU!
Stay safe out there!
Due to the ongoing Covid-19 pandemic, the US Postal Service is delivering packages slower than they used to. This is not only because of an increase in volume, but USPS has staffing shortages because more people are sick.
What does this have to do with us? Simple: Expect packages we ship to take longer to get to you.
We try our best to get orders packaged and shipped as soon as possible. Once we place the package in the hands of the Postal Service, it's up to them to deliver it. Although we have had packages delayed (sometimes for an extended period of time), we have yet to have a package permanently disappear in the mail system.
So have patience with us as we are trying our best to deal with the situation. As always, if you have questions or problems with a package, contact us first!
For more information on USPS's Covid-19 response, see here: USPS Coronavirus Updates: Expected Delivery Changes
While our main selling venue is eBay, we are on several other sites. Among them is Bonanza. We normally don't sell a lot there, but recently our Bonanza customers have really come through for us. We have never sold more on Bonanza as quickly as we have in the last couple of weeks.
To thank our Bonanza customers, for one week we have discounted EVERYTHING we have listed on Bonanza. In addition, we have sent out coupons to our Bonanza customers.
Finally, to reward those who read this blog, here is another Bonanza coupon code:BLOGREADER0520
Enter that code at checkout, and enjoy another discount!
Our Bonanza sales booth: Bookwyrm's Backshelf Bonanza Booth
Thanks again everybody!
Hi everyone! Just wanted to give you a quick update on how we're doing during the Coronavirus crisis.
As of this writing, we are all OK. No symptoms. Our area has been locked down for several days now. Other than a shortage of paper products, we are holding out well. Fortunately, we work from home, so our operations are mostly unaffected. If you have any specific questions or concerns about items you've ordered, or other topics, feel free to contact us.
Our thoughts and prayers go out to those who are ill, or those whose lives have been disrupted by this horrible outbreak. We wish you the best of luck, and hope you recover soon.
There is a ton of bad information and misinformation out there. Be careful! Here are a few links to reputable sites, for informational purposes only:
Mayo Clinic Coronavirus page
Centers for Disease Control and Prevention Coronavirus page
World Health Organization Coronavirus page
You may have noticed some items marked with the words "Last Chance". There are other items on sale that seem somewhat random. You may have wondered what's going on there.
Well, we have been doing this for a little while, and have aquired many things to sell. Some of them have been hanging around for a while. We'd like to see them sold. So, we are implementing a rolling Clearance Sale!
These items have their prices slashed to the bone!
However, once they are marked "Last Chance", once they come off, the are NOT relisted. That's it, they are gone!
So, if you see something you are interested in, or have been watching for a while, on Clearance Sale or Last Chance, don't wait. It's not going to be there much longer.
It seems people have reacted pretty strongly to the recent shipping price increases we made. OK, we hear you. It sucks when things get more expensive. Unfortunately, some of this we have no control over. The Post Office raised its prices on us, so we had no choice but to raise ours. Now, it's not just the price that the Post Office charges. We have to pay for our envelopes, tape, and other shipping supplies, as well as the fees the listing and payment websites charge us.
That said, we are trying some methods to make shipping easier and cheaper. First, we have started to implement free shipping on certain items. It looks like a standard practice for certain categories of items, so we're going with the crowd here.
Second, we are looking to rejigger our shipping prices, to make it cheaper. We will analyze our sales, and see what we can do to shave some off of our fees. We don't know specifics, because we haven't done that analysis yet. Just know that we are trying our best to make things easier for you, our customers.
If you have any suggestions on how we can do this, please let us know.
While the winter rages outside, what would be better than to get together and play some games? Well, we've got you covered. From now until February 16th, all of our game items are on sale! So come on in and get some fun things to play to avoid cabin fever.
Thanks for listening.
This should be the place where we give you more information about who we are and what we are doing (and why you should care). Maybe we'll do that next time. Now, however, we need to talk about shipping on eBay.
First, let me say this: Yes, we combine shipping, on eBay and on all other sites we sell on. We do this so we can pass on the cost savings to you. In fact, if you spend more than $40 on an order, then standard shipping is FREE!
Now, the US Postal Service is raising its rates, so, unfortunately, we have to raise ours. We take care to charge as little as possible for shipping, while still covering our costs. So that's one thing we have been doing: changing our flat shipping rates to conform to the new USPS rates.
We have also been exploring ways to save on shipping. We briefly flirted with the idea of offering free shipping, but realized pretty quickly that would remove our ability to combine shipments to save money. Then we tried to figure out how much more it would cost us to ship a (bigger) package with two or more items in it, and came up with a number. Originally that was $0.50, then realized it was closer to $0.60. However, that doesn't cover many of the possible combinations. Therefore, we are dropping that.
If you want to combine shipping on two or more items you are buying from us on eBay, here's how:
1) Use the "Add to Cart" button (DO NOT use "Buy Now"!)
2) Do that with every item, then use the "Request Total" option.
3) We will then send you an invoice with a (reduced) shipping cost.
4) Pay the invoice, then we ship the item.
Now, for various technical reasons, the procedure described above doesn't work for some people. If that's the case for you, and you still want to combine shipping, please SEND US A MESSAGE, _BEFORE_ YOU BUY ANYTHING! Tell us what items you want to buy and combine. We'll then make arrangements for you to buy the combined items in a single lot, for the (lower) combined shipping.
One more note on combining shipping: We usually use Media Mail to ship our books, since it is significantly cheaper. However, the USPS has strict rules on what can and cannot be shipped that way. In particular, magazines CANNOT be shipped via Media Mail. Unfortunately, that means if your combined lot contains a magazine, Media Mail is NOT available as a shipping option.
In the course of trying to change the prices, we tried to use a "shortcut" method that eBay provided. Boy, was that a mistake! Instead of making things go faster, it fouled up many of our listing, specifically the shipping prices. We are in the process of fixing those, but that will take a couple more weeks. In the meantime, if you have a question on shipping (or on anything else), please contact us. We'd love to hear from you.
This is the first post on Bookwyrm's Backshelf Official Blog! Welcome, everyone.
This will become the place for information on what's happening at Bookwyrm's Backshelf. So please stay tuned, bookmark this site, and look forward to more.
Happy buying, everyone!